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Operations Project Fulfillment

Operations Project Fulfillment
About the Position:
Operations are the heartbeat of our service - ensuring our partners are levels ahead than the general market in terms of their quality and speed of work and are good platform participants - as businesses depend on Helpster Partners to drive their productivity 24/7/365. Helpster leverages technology to match Partners to jobs. The best tech is a mix of human and machine. As such the Project Coordinator is the back stop behind the automation, ensuring every client staffing request is a success. This involves using data and your high level of human intuition to detect trends in our partner pool, and decrease the risk of No Shows, or other negative platform behaviours. Our partners have a deep expertise in logistics, hospitality, events and warehouse work. This role will report directly to the Operations Manager and, with the support of the Account Managers & Sales team, will be in charge of project-managing our current pool of workers to ensure that our supply end are met with the demands of our client. Key Responsibilities:

= Become the equivalent of a weather forecaster, but for Partner demand and supply. Work with sales and Partner Recruitment team to ensure there is the right amount of supply for each role in each territory. This is measured by fulfilment rate.

= Collaborating with Sales & Account Management Team to clarify client's requirement & needs

= Following through our standard Partner Fulfillment SOPs and make suggestions on ways to improve our current processes

= Reduce the time between jobs for our Partners, by developing a high level of quality in our Partner pool and providing sales up to date data on your availability for each pool

Key Requirements:

= Possess at least a Bachelor degree from reputable university

= At least 2-3 years experience in project or human resource management

= Strong communication skills to both internal and external stakeholders

= Detail-oriented and process driven

= 1-2 years experience in mass recruitment is preferred

= Experience working in a startup environment

Sejak18 Juni 2019

Berakhir19 Juli 2019

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