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Community Engagement Officer

Community Engagement Officer

About the Position:

Operations are the heartbeat of our service - ensuring our partners are levels ahead than the general market in terms of their quality and speed of work and are good platform participants - as businesses depend on Helpster Partners to drive their productivity 24/7/365. As the Community Engagement Officer, you are the fulfillment team’s eyes and ears on the ground. You must ensure all key client projects under your purview are being fulfilled with the highest quality partners by making daily site visits, managing a large group of partner ambassadors, keeping your partners engaged by being their support channel and champion, and report any SOP issues and no-shows immediately to the fulfillment team for quick actionThis role will report directly to the Project Fulfillment Coordinators to support and provide a daily communication channel between our partners on the ground and our internal Operations team.

Key Responsibilities:

  • Conducts regular site visits, ensuring partner attendance is at near 100%
  • Reports all no-shows and booted partners to fulfillment executives
  • Helps partners troubleshoot app issues when on-site
  • Answers partner questions and concerns when on-site
  • Collects feedback from partners to ensure their concerns are being heard and acted upon
  • Engages with partners at their level - keeping them engaged and aware of Helpster’s value
  • Conducts daily training of partners on-site to ensure they understand the ins and outs of the partner app
  • On-boards partners on the first day/week on-site for all key clients within your zone

Key Requirements

  • At least 2 year of experience in an operations team
  • Fluent in Bahasa
  • Excellent interpersonal and communication skills - able to actively engage with Partners and internal staff
  • Passionate in people development and welfare
  • Willing to learn and implement projects at the direction of Fulfillment
  • Organized and process driven
  • Willing to be standby on location / mobile 90% of the working time
  • Preferably has access to consistent transportation (car, motorbike

Sejak12 November 2019

Berakhir20 Februari 2020

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